Privacy Policy

KP Aviation Services, LLC ("KP Aviation," "we," "our," or "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our aircraft status tracking service, including our SMS text message notification program.

By providing your phone number and consenting to receive SMS messages from us, you agree to the terms of this Privacy Policy. Please read it carefully.

When you bring your aircraft to KP Aviation Services for maintenance, inspection, or repair, we collect the following information:

• Contact Information: Your name, cell phone number, and email address (if provided)
• Aircraft Information: Aircraft registration number (N-number), make, model, year, and serial number
• Service Information: Type of service or inspection requested, service history, and maintenance records
• Communication Records: Records of SMS messages sent to you, including timestamps and delivery status

We collect this information directly from you or your authorized representative when you check in your aircraft at our facility. We do not collect information through cookies, tracking technologies, or third-party data sources for the purpose of our SMS notification program.

Who opts in and where: Opt-in is collected from the aircraft owner or authorized representative at the time their aircraft is checked in for service. The individual providing their cell phone number and consenting to receive SMS updates is the person who will receive all messages. Consent is collected specifically for this campaign and is never shared, transferred, or reused for any other purpose.

How consent is collected — all opt-in methods:

• Paper intake form: Customers complete the KP Aviation Aircraft Intake Form at check-in. The form includes a clearly labeled SMS opt-in section with two checkboxes: "YES — I consent to receive SMS status updates" and "NO — I do not wish to receive SMS updates." The customer checks their choice and signs the form. A copy of this form is available at kpaviationservices.com/aircraft-intake-form.html.
• Online customer portal: Customers may provide consent through our online aircraft status portal at kpaviationservices.com/customer-portal.html.
• Verbal consent at check-in: Staff verbally confirm the customer's consent to receive SMS updates. The consent is recorded in our service management system at the time of check-in. Verbal opt-in is always accompanied by a signed paper intake form.

Types of messages you may receive include:

• Check-in confirmation when your aircraft is received at our facility
• Status updates as your aircraft moves through the inspection or repair process (e.g., "Compression test complete," "Waiting on parts")
• Notifications of any significant findings that require your attention or approval
• Estimated completion time updates
• Pickup reminder if your aircraft has been ready for more than 24 hours
• Pickup notification when your aircraft is ready for return

Example of a message you might receive:

Message frequency: Message frequency varies depending on the complexity of your service. A typical annual inspection generates 3–8 messages over the course of the service. You will never receive marketing or promotional messages through this program.

Consent specificity: Consent to receive SMS messages from KP Aviation Services is collected specifically and exclusively for this program. Your consent is not shared with, transferred to, or used by any other company, program, or campaign.

Messaging Provider: Our SMS messages are delivered through Twilio, Inc., a third-party messaging service. Twilio processes your phone number solely to deliver messages on our behalf and is bound by their own privacy policy available at twilio.com/legal/privacy.

We use the information we collect solely for the following purposes:

• Service delivery: To perform the aviation maintenance, inspection, or repair services you have requested
• SMS notifications: To send you real-time status updates about your aircraft via text message
• Service records: To maintain accurate maintenance records for your aircraft as required by FAA regulations (14 CFR Part 43)
• Customer communication: To contact you regarding questions about your aircraft or service
• Safety communications: To notify you of any airworthiness concerns or safety-related findings discovered during service

We do not use your information for marketing purposes, sell your data to third parties, or use it for any purpose unrelated to the aviation services we provide to you.

We do not sell, rent, trade, or otherwise transfer your personal information to outside parties except in the following limited circumstances:

• Twilio, Inc.: Your phone number is shared with Twilio solely for the purpose of delivering SMS notifications to you. Twilio does not use your information for any other purpose.
• FAA and regulatory authorities: We may be required to share certain aircraft maintenance records with the Federal Aviation Administration or other regulatory authorities as required by law (14 CFR Part 43).
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business transfers: In the event of a sale, merger, or transfer of KP Aviation Services, your information may be transferred as part of that transaction. You will be notified of any such change.

We do not share your personal information with any other third parties, including advertisers, marketing companies, or data brokers.

We retain your information for the following periods:

• Aircraft maintenance records: Retained for a minimum of 2 years as required by 14 CFR §43.9, and typically longer as part of our permanent maintenance records
• SMS message logs: Retained for 2 years from the date of service completion
• Contact information: Retained for as long as you are an active customer, or for 3 years after your last service, whichever is longer

After the applicable retention period, your personal information is securely deleted from our systems. Aircraft maintenance records required by the FAA may be retained longer to comply with regulatory requirements.

Additional SMS commands:

• STOP: Unsubscribe from all SMS notifications
• START: Re-subscribe to SMS notifications if you have previously opted out
• HELP: Receive contact information for KP Aviation Services

Opting out of SMS notifications will not affect your ability to receive service from KP Aviation Services. You may still check the status of your aircraft by calling us directly at (208) 557-3709 or visiting our online status portal.

Your additional rights include:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request correction of any inaccurate information we hold
• Deletion: You may request deletion of your personal information, subject to our legal retention obligations

To exercise any of these rights, contact us using the information in Section 10.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure, including:

• Encrypted storage of all customer data using industry-standard encryption
• Secure HTTPS connections for all data transmission
• Access controls limiting who on our staff can view customer information
• Password-protected systems for accessing customer and aircraft records
• Secure, session-based authentication for our internal management systems

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Our services are intended for adults who own or operate aircraft. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will:

• Update the "Effective Date" at the top of this page
• Post the updated policy on our website
• Notify active customers via SMS or direct communication where required by law

Your continued use of our services or continued consent to receive SMS messages after any changes to this policy constitutes your acceptance of those changes. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to opt out of SMS communications, please contact us:

We will respond to all privacy-related requests within 30 days of receipt.